Registered office:- C/O Fortus North Limited, 5 & 6 Manor Court, Manor Garth, Scarborough, North Yorkshire, YO11 3TU
Collection of goods is possible strictly and only by prior arrangement. We reserve the right to make charge for any collection not exceeding the normal cost of delivery.
All prices quoted are in UK POUNDS (GBP) . Any prices which may be shown from time to time in other currencies are estimates only; the prevailing charge is always based on the GBP price. Due to periodic fluctuations in our supplier prices, we must reserve the right to change our advertised price or the description attached for any product (including carriage) without notice. At certain times we may need to amend the specification of bespoke goods if the component items are not available for items of a similar quality, purpose and similar appearance. An example of the afore-mentioned situation would be the colour of vinyl; whilst we wouldn't change Grey for Brown, we may change Grey for a similar shade of Grey from a different suppliers range. Sub-contractors may also have to be changed in the event that the original contractor is not available.
The price you pay for your goods is the price advertised when you place your order, errors and omissions excepted. This does not apply to any covers which exceed 2,440 x 2,440 mm, covers which are outside the depicted shapes, any covers which require special cut-outs, hoods etc. to accommodate speakers, controls, filter housings etc. These terms apply to orders by dimension and if included in the listings for order by manufacturer. Supplementary charges will be calculated post sale if your cover falls outside the permitted 'standard' specification.
We always endeavour to ensure that the content of our website is accurate and current, however, if a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, COVERSFORTUBS shall not be obliged to sell you that product.
All orders for products are subject to availability and COVERSFORTUBS reserves the right to refuse to supply to any individual or company for whatever reason.
We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free. We never copy your card details, store them in any other location or write them down.
Despite the rigorous safeguards in place, we understand that some customers do not feel comfortable ordering online. For this reason you are welcome to call us on 0333 6666 555 to place an order over the telephone with a COVERSFORTUBS customer service representative. All telephone orders are subject to these terms and conditions and will be treated in the same manner as if placed on-line.
We accept Visa, MasterCard, Solo, Maestro, Delta & Switch. If you wish to pay by bank transfer this can be arranged by calling customer services.
Payment for all goods is due with order.
For all orders which are not ‘custom-made’ you must notify us, in writing by letter, fax or email that you wish to cancel the order within fourteen working days after the day on which you received the goods. We strongly advise that you should keep a copy of your notice of cancellation and such things as a certificate of posting or confirmation of fax transmission. The goods should then be returned to us and in accordance within our Returns Policy.
For non-stock, ‘custom-made’ and ‘special order items’ such as replacement spa covers, outer covers, floating covers which are manufactured to order, you have waived the right to cancel your order. Your order is not cancellable. For telephone orders and where (under exceptional circumstances) a deposit is taken for a non-stock, special order item the above conditions still apply and you must pay the balance of the goods upon our notification to you of a delivery date.
If an order is able to be cancelled and is cancelled within the fourteen day period defined above then you will be due a full refund of any monies paid – less the cost of carriage. You will be contacted, by phone, to arrange the refund within 14 days of your cancellation of the order.
It is essential that you inspect your goods immediately upon delivery. If goods delivered are DAMAGED you must clearly state 'DAMAGED' when ACCEPTING & SIGNING FOR THE DELIVERY; qualifications such as 'NOT INSPECTED/CHECKED' are not acceptable by the carrier. Faulty, missing or incorrect items should be advised to us as soon as possible, within fourteen days from the date of delivery.
If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective upon delivery; or refund the amount paid by you for the goods in question.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory Consumer Rights.
Contact us in writing, by letter or email before you attempt to return any items to us and we will provide you with an official returns number. Returns will NOT be accepted unless you mark your returns number clearly on your parcel.
Once your goods have been received we will refund the appropriate amount onto the card you used to place your order in line with our specified terms.
If you change your mind about your order we accept returns (except for non-stock, special order items such as replacement spa covers, floating covers and other items that are Special Order or manufactured to order) as long as the following conditions are met:
Faulty or incorrectly delivered goods will be replaced free of charge and the cost of you returning the goods to us will be refunded.
If the goods are not faulty and we have delivered the item/s you selected then you will be responsible for the cost of freight to return them to us.
We always try to calculate the best delivery option per order, the price will therefore be displayed at checkout. Things which affect the calculated price include Delivery location, spend, EORI status, weight and volume. We use a combination of Parcel Force, TNT, Kuehne & Nagel, Post & specialist transport to fulfil deliveries. For offshore and international shipments it may sometimes be necessary to make adjustments to the calculated rate, either up or down because of volumetric issues which cannot be accounted for in an automated calculation. Since brexit many shippers will only deliver goods if the customer has an EORI number or access to ship to 'an entity' that does. We base oue EU delivery quotes on the customer having or having access to an EORI number.
Delivery is generally made within the following timescales:
It is your responsibility absolutely to ensure that you have checked your order within your account once the payment has been made to ensure it is correct. We want to make the process of ordering your cover as painless as possible, however the spa industry is not as exacting as, for example the Motor Industry. The consequence of this is that from time to time we cannot be absolutely certain that we can manufacture your replacement cover accurately due to a lack of certainty of the information to hand. This can be for various reasons, including but not limited to:
Regardless of the reason, the most important factor is to ensure that your cover is delivered correctly for your hot tub, we may therefore have to ask you for additional information which can involve you in taking measurements of your hot tub. Remember, ultimately the responsibility for the accuracy of your new cover rests with you unless we have made a production error which is clearly not your responsibility. Tolerances of +/- 50 mm on a 2 section hot tub cover dimensions and +/- 1.5" on Radius measurements are considered acceptable manufacturing tolerances, variances in Swim-spas & swimmers can be much higher. Strap & handle positions will not necessarily be the same as those on your previous cover, but as new male & female hardware is provided this is not normally an issue. You must advise us if straps need to be in specific positions and supply a sketch with measurements.
We need your telephone number in case there is either a problem with processing your payment or a problem with locating your address on delivery. Please ensure that the number you provide is 'contactable' at all times.
We generally use a courier parcel delivery service. Our courier will only deliver on week-days (Saturday deliveries may be bookable by phone orders) and they are unable to leave items without a signature, unless you instruct them to do so via the check-out page of our web site. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you to ensure a safe delivery place. Neither the carrier or ourselves will be held responsible for lost items if your delivery instructions have been passed to our courier and the goods have been left where you requested.
If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, by default, attempt re-delivery on the next working day. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot. The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period.
For all non-consumable items, we will supply you with goods that are free from defects in materials and workmanship for a minimum period of 12 months from the date of delivery. The warranty may rest with a manufacturer who will rectify any problems directly. We supply covers and accessories for use with domestic hot tubs and our warranties only apply in situations of domestic usage. Usage in a commercial location will invalidate the warranty.
When you place an order, we need to know certain information in order to enable us to process the dispatch of your goods; such information includes your name, e-mail address, delivery address, contact telephone number, credit or debit card number, CVV code and expiry date. This will allow us to process and fulfill your orders and to notify you of your order status.
When you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your address on delivery. If you choose not to give us your telephone number then we may not be able to process your order.
COVERSFORTUBS does not sell, trade or rent your personal information to any other third party. We do, however, occasionally use the information to inform our customers of any special offers, sales, special events and price alterations, unless you advise us that you prefer us not to do so via our website check-out page or via email.
We are legally obliged to provide you with this information which was updated on 11th september 2014. Government advice is that you print this and retain it. Your basket is at the end of the page.
Under the ICACS (Information, Cancellation and Additional Charges) Regulations 2013, consumers are generally afforded the ability to return goods once they have had an opportunity to see them as if they were purchasing them in a retail store. The normal time constraint is fourteen working days commencing the day after you receive the goods. In certain circumstances your rights to do so are taken away; one such example is the supply of 'bespoke' goods & 'special order' items - in other words goods which are made/obtained specifically for you.
You have asked us to supply goods which fall into this category.
By ordering these goods you waive your rights in respect of the ICACS Regulations to return the item on the basis that you have simply 'changed your mind' or discover you have 'ordered the wrong item(s)' once you receive your order. If the item is proven to be faulty you still have the same rights as you would have when ordering 'stock items'
We want you to fully understand the basis of this prior to ordering the item(s).
A further factor is the acceptable delivery period for SPECIAL ORDER ITEMS. Under the ICACS Regulations , we are obliged to ensure that your order is fulfilled within 30 days; unless we agree different terms. In the case of SPECIAL ORDER ITEMS whilst we always strive to provide a speedy delivery period; time 'is not the essence of the Contract'.
BESPOKE COVERS NORMALLY TAKE APPROXIMATELY 8-12 weeks (*Delivery is CURRENTLY APPROXIMATELY 12 WEEKS subject to changes influenced by COVID-19 & general global supply issues). Delivery times apply to mainland England & Wales other locations may take longer due to transit times. TO MANUFACTURE AND DELIVER WITHIN MAINLAND UK, AND LONGER FOR OFFSHORE LOCATIONS. IN PEAK TIMES THIS MAY EXTEND BY SEVERAL WEEKS . WE ARE RELIANT ON THE WORK LOAD OF THE FACTORY AND TIME IS NOT THE ESSENCE OF THE CONTRACT BETWEEN COVERSFORTUBS & CUSTOMERS ORDERING BESPOKE ITEMS.
BY PURCHASING YOUR ORDER YOU ACCEPT THESE TERMS.
PLEASE NOTE: BERR (Department for Business Enterprise & Regulatory Reform) who are responsible for the ICACS Regulations say that both parties have to communicate information and NOTICE of CANCELLATION where permissible (in a durable medium) - that means either in Writing, by fax or email - a telephone call is not classed as 'Durable Medium'!
We deliver COVERS in England & Wales Mainland locations on our own vans. If you have ordered additional items e.g. a cover lifter or floating cover these will be delivered at the same time as your cover – although we reserve the right to ship them separately to arrive either before or around the same time as your cover is delivered. If you specifically need an item delivering before your bespoke cover has been manufactured which may of course take several weeks please either order the item separately or contact us after placing your order – an additional carriage charge may apply.
Shipping to other destinations
Shipping large items like hot tub covers is very different to shipping small ‘parcels’ for various reasons.
It is not viable to deliver covers to Scotland on our own vans so we have to use carriers to provide this service. For the vast majority of the population of Scotland we can deliver on PARCEL FORCE 48 LARGE SERVICE. The cost is currently from £45.00 for a hot tub cover.
In some areas of Scotland PARCEL FORCE may offer a service for ‘small items’ but NOT for ‘LARGE ITEMS’. This is because they either use small vans to deliver to these areas OR they ‘sub-contract’ the final delivery to the POSTMAN/ROYAL MAIL – and they are not geared to deliver such large items.
PARCEL FORCE 48 LARGE - EXCLUDED POSTCODES AT THE TIME OF WRITING* ARE:-
AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD10, DG1-9, FK1 , FK8 3, FK15-21, G63.0 and G63.9, KA19.8 TD (all TD postcodes), HS1 to 9, IV13-14, IV21-28, IV40-56, IV63, KA27-28, KW1-18, PA20-78, PH17-PH26, PH30-44, PH49-50, ZE1-3
*Parcel Force may from time to time add to this list. E&OE
Whilst all the above areas are excluded from the PARCELFORCE service there are obvious differences between shipping to e.g. an excluded area not too far North of Glasgow & shipping to a remote Scottish Island! But if your post code is INCLUDED in the above list you must select your location as Scotland, Islands & Non-included postcodes. Our system will then indicate that 'special shipping terms apply'.
So for areas which are ‘excluded’ but NOT ‘Islands’ there may be another shipping method offered which will be more expensive than the normal Parcelforce service. Alternatively you can elect to have your order shipped to the nearest Parcelforce depot for COLLECTION and pay from just £45.00. The depots are located in:- Inverness, Aberdeen, Dundee, Perth, Glasgow & Edinburgh. If you are located in the ‘Scottish Islands’ or essentially just as remote areas, you can either CALL US FOR A PRICE or we can for example ship to specialist transport companies that provide a specific service for the ‘Islands’ one such company being Skye Express Parcels Ltd, Unit 2, Carsegate Road South, Inverness, Highland, IV3 8LL. You would then arrange the onward shipping and payment for it directly with them.
Shipping to the Isle of Wight costs £45.50
Shipping to the Isle of Man costs from PLEASE CALL
Parcelforce provide a very reasonably priced service to Northern Ireland because of the fact it is part of Royal Mail and has to provide a postal service to the ‘BT’ Postcode region. The current cost is £45 which is less than half the price available to ROI. The following postcodes are however EXCLUDED - BT74, BT92-94 but we can send to the Parcelforce depot at:- Parcel Force, Portadown Depot, Unit 1B Seagoe Industrial Estate, Craigavon, County Armagh, BT63 5TG.
In recent times carriers seem to have developed an aversion to shipping LARGE ITEMS to the Channel Islands, either stopping the service altogether or making the prices really silly. We suspect that this is why the Ship2me service operated by JERSEY POST GROUP has proved so popular. You can visit their website at http://www.ship2me.co.uk/ and register with them, the process is very simple but we cannot provide the service directly as only residents of the Channel Islands are able to use the service.
When you order a cover for the channel islands we will charge you £30.00 which covers the cost of getting your cover and any extras like a cover lifter to the Ship2me depot at UNIT1, QUADRA POINT, ANCHORAGE PARK, PORTSMOUTH PO3 5PL. Once you have received your ‘shipping reference/customer number’ please advise us as we need to put this on the goods when we deliver into Ship2me. The costs are much lower using this method.
You can currently select shipping to the following countries – if your country isn’t on the list please just contact us for a price:- Austria, Belgium, Czech Republic, Denmark, Finland, France Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland.
ADVISORY NOTICE ABOUT SHIPPING – You may see the following message when shipping to some areas/countries:-
Carriage can on occasion be impossible to absolutely establish with 100% accuracy when certain combinations of products/sizes, to some destinations are ordered. When this occurs it will fall outside the guidelines of the rates tariff.
Generally speaking this applies to some 'offshore & remote areas' and it may be necessary to contact you to discuss the shipment method which may result in an additional charge or a longer transit time. It is very rare that we need to do this as we largely just work on a 'rough with the smooth' basis - but ultimately we cannot be expected to suffer a large loss on carriage.
Since January 2021 rates for shipping are altering at an extraordinary pace, the cost of shipping will be that charged at time of dispatch rarther than time of order - we don't wish to profit from shipping biut we won't accept a loss either.
CFT Solutions Ltd are NOT responsible for duty or taxes incurred when delivering outside of the UK.
We act in the capacity as Agent for the provision of any Delivery Service perfomed by a 'carrier' such as TNT, PARCELFORCE, DX & KUEHNE & NAGEL. We pass on the benefits of the best rates we can obtain which will normally be better than you would achieve from the same shipper. In other words we are paying the carrier 'on your behalf' and our duty of care ends once the goods are collected by such carrier. As a consequence of this we are not responsible for any delays or damage caused by the carrier, but we shall also act as your Agent in the event that a claim against the carrier needs to be made.
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